800-476-1486
International: 336-227-1486
Available 24 Hours, 7 Days
services contact us Live Chatlive chat

Need help with circuit breakers?

Call our breaker experts at 800-476-1486 or Chat Live

Cutler-Hammer
HMCP

Southland stocks a
full line of HMCP motor circuit protectors.

More Renewal Parts

Overload Relays Auxiliaries

NEED HELP FINDING THE RIGHT RENEWAL PART?

Call our experts at 800-476-1486 or Chat Live

Contact Kits


DISCONNECT TYPES

Fused
Non-fused

NEED HELP FINDING THE RIGHT DISCONNECT?

Call our disconnect experts at 800-476-1486 or Chat Live

Disconnects



Need help finding the right part?

Call our control experts at 800-476-1486 or Chat Live

Motor Starters

Southland stocks a full line of
Motor Starts, Contactors
and Renewal Parts


NEED HELP FINDING THE RIGHT
MOTOR CONTROL CENTER?

Call our MCC experts
800-476-1486 or Chat Live

Motor Control Centers

DRIVES/VFDS

LOGIC CONTROLS

SOFT STARTS

AUTOMATION SERVICES


NEED HELP WITH PLC OR AUTOMATION?

Call our automation experts at 866-736-1286 or Chat Live

Soft Starts

Southland stocks a full
line of parts for
all of your PLC
needs.


NEED HELP FINDING THE BUS PLUG?

Call our contactor experts at 800-476-1486 or Chat Live

Bus Plugs and Tap Boxes

Southland stocks a full
line of bus plugs
and tap boxes.


NEED HELP FINDING THE RIGHT TRANFORMER?

Call our transformer experts at 800-476-1486 or Chat Live

Transformers
Buy or Rent


Southland stocks a full
line of transformers
for sale or rent.
we have
short & long term
rental options

Frequently Asked Questions

What is a new surplus part?
What are reconditioned parts?
What is a default shipping address?
What is a default credit card?
Can I have more than one Billing address?
Can I have more than one shipping address?
Am I required to pay sales tax?
How can I add a shipping address to my address list?
Can I delete an address from my address list?
How do I make changes to an address in my list?
How do I check the status of my order?
How do I cancel an order?
As a registered customer, what are my other benefits?
I already have an account with you. Do I need to register myself
again on your web store?
Can I place an order without registering my account?
How can I place an order without using my credit card?
What should I do if I forget my password?
  Learn about our on-line shop
  Pricing And Discount
  Product Authenticity Statement
  Our Returns Policy
  Tracking Your Order

What is a new surplus part?
The product has not been put into service and is in the original factory packaging. The product has been purchased through sources other than the manufacturer�s normal distribution network. The product is not covered by the original manufacturer�s warranty.

What are reconditioned parts?
 The product was used previously and has undergone reconditioning. Products are cleaned, lubricated, and reassembled to operate under normal usage and conditions.

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

Am I required to pay sales tax?
If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

What are the benefits of registration?
As a registered customer, you will be notified of all new product introductions, special promotional offers and receive our monthly newsletter by email.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you precious time and the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating your order. For example if you wish to pay by Check, select this option to create your order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

 
 

How are prices established?
Our prices are based on pricing by the Original Equipment Manufacturer (�O.E.M.�) adjusted to the condition of product and current market trends.

What is our return Policy?
Product may not be returned unless authorized by our customer service department with a Returned Goods Authorization (RGA) number. Returns must be FOB Southland�s Burlington, NC plant, must be made within 30 days and are subject to a 20% restocking charge. Southland will have no responsibility for products returned without an RGA number, or which are not packaged to UPS insurance specifications.

Product Authenticity Statement:

Southland Electrical Supply does not knowingly buy or distribute �Counterfeit Products� or products which have been modified other than to conform with the O.E.M. quality standards. We take strong measures to insure the authenticity of the materials we sell through a rigorous quality control inspection process. We make every effort not to accept from or sell through other vendors; counterfeit, relabeled or misrepresented product and to ensure that O.E.M. quality standards are met.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

 
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